USPS SHIPPING DELAYS: Due to Covid and an increase in shipping volume due to the holidays, USPS is experiencing delays in package delivery times. I would highly recommend signing up for SMS updates on the USPS website to get text notifications for any updates on you package.
The Process:
- You will receive email confirmation when your order has been received (order confirmation).
- You will receive shipment confirmation with your tracking # via email when your order is complete and being shipped out.
- You will receive an out for delivery notification, the day your order is being delivered.
- You will receive notification when your order has been delivered.
Production Time:
Each piece is made by hand, please allow up to 7 business days(Mon-Fri) before your order is shipped. Your order will be shipped in the order it was received. You will receive an email with your tracking number when your order has shipped.
SHIPPING
Domestic Shipping:
USPS First Class: 2-5 days with tracking, insurance not included.
USPS Priority Mail: 1-3 days with tracking + $50 insurance.
USPS Express Shipping: 1-2 days delivery with tracking + $100 insurance.
Orders are shipped to the shipping address provided at checkout.
We do not refund for packages lost in transit.
We do not refund or replace stolen or un-retrieved packages marked as delivered. Please be sure to delivery address is correct.
Returned packages due to incorrect address will incur a reshipment fee.
RETURNS & EXCHANGES:
Due to the handmade nature, I do not accept returns.
We are not responsible for packages that are lost or damaged in transit.
All sale items and custom items are final sale.
PAYMENT:
We accept all major credit cards (Visa, Master Card, American Express, Discovery) transactions securely through Paypal. You will receive confirmation of your order through email. Taxes are applied to all Illinois orders.
